General Policies

• The Cigar Experience does not sell products to anyone under the age of
• The Cigar Experience does not ship products to South Dakota and Utah
• Shipping delivery times are estimates and are not guaranteed unless otherwise
• Certain items, such as over-sized merchandise, may require additional shipping
• Any such charges will be noted during the checkout process prior to submitting your

Sales Taxes

We are required to collect and remit sales tax in the following states. Remittance of any taxes on orders shipped outside of these states is the responsibility of the purchaser.

• Alabama
• Arkansas
• Arizona
• California
• Colorado
• Connecticut
• Florida
• Georgia
• Hawaii
• Idaho

• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Mississippi
• Nebraska
• New Jersey
• New Mexico
• New York
• Nevada
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Pennsylvania
• Rhode Island
• South Carolina
• Tennessee
• Texas
• Vermont
• Virginia
• Washington
• Washington DC
• West Virginia
• Wisconsin
• Wyoming

Excise Taxes

Maryland

Effective October 1, 2019, the State of Maryland will be imposing an Excise Tax on all tobacco products sold by online retailers to Maryland customers. See Maryland House Bill 1301. Please note that this excise tax is in addition to the Maryland sales/use tax already imposed on tobacco products sold to Maryland customers.

The Maryland Excise Tax rate will differ depending on the type of tobacco product sold:

• Premium cigars will be taxed at 15% of the wholesale price, which would equate to an average retail price increase of 7-9%.
• Pipe tobacco will be taxed at 30% of the wholesale price, which would equate to an average retail price increase of 15-20%.

For more details on the Maryland Excise Tax, review the law here.

Ohio

Effective October 16, 2019, the State of Ohio will be imposing an Excise Tax on all tobacco products delivered to Ohio customers. See Ohio Code 5743.62 Please note that this excise tax is in addition to the Ohio use tax already imposed on tobacco products delivered to Ohio customers.

The Ohio Excise Tax rate will differ depending on the type of tobacco product purchased:

• Most premium cigars (and all pipe tobacco) will be taxed at 17% of the wholesale price, which would equate to an average retail price increase of 8-11% with a maximum of fifty three cents ($.53) per premium
• Most little cigars with a filter or tip will be taxed at 37% of the wholesale price, which would equate to an average retail price increase of 25-30%

For more details on the Ohio Excise Tax, review the law here.

Pennsylvania

The Commonwealth of Pennsylvania imposes an Excise Tax on “small cigars” shipped to customers based in Pennsylvania. Specifically, small cigars weighing 4lb per 1000 or less, not in carton packs, and not containing 20 to 25 sticks per pack will be taxed at $0.13 per cigar.

Please note, we cannot ship to Pennsylvania customers any small cigars weighing 4lb per 1000 or less packed in cartons that contain 20 to 25 sticks per pack.

All Pennsylvania-based retailers are required to pay an excise tax on loose or pipe tobacco at the rate of 55 cents ($0.55) per ounce, with a minimum excise tax per package of 66 cents ($0.66). Rather than pass the entire tax on to our customers, we have decided to charge only 30 cents ($0.30) per ounce. As a courtesy to our customers, Cigars International will pay the remaining 25

cents ($0.25) per ounce excise tax imposed by Pennsylvania.

Shipping Preferences

Shipping Preference	Delivery Time	Price
TCE Saver Shipping1	2-6 Business Days	$7.99
Basic Economy2	4-8 Business Days	$7.99
UPS Ground	1-5 Business Days	$9.99
USPS Priority Mail3	2-3 Business Days	$10.99
3 Business Day	3 Business Day Delivery	$11.99
2 Business Day	2 Business Day Delivery	$16.99
HI/AK 2 Business Day	2 Business Day Delivery	$22.99
Next Business Day	Next Business Day Delivery	$26.99
HI/AK Next Business Day	Next Business Day Delivery	$34.99
UPS Saturday	Saturday Delivery	$44.99
HI/AK Saturday Delivery	Saturday Delivery	$49.99
1   TCE Saver Shipping will be delivered via UPS and/or USPS. Delivery addresses must be able to receive packages from either carrier. TCE Free Shipping (when available) utilizes the same services as The Cigar Experience Saver Shipping. 2   Small Cigar shipping will be delivered via UPS Economy. Delivery address must be able to receive packages from USPS. 3 USPS Priority Mail is not a guaranteed service and can take up to five business days for delivery. Note: Shipping to states where adult signature is required by government regulation may be subject to additional fees.

Delivery times are based off of the shipping order cutoff time and are subject to payment approval. All delivery times, except Saturday, are based on business days (Monday – Friday) and exclude holidays. Special considerations may incur additional delivery times; see our shipping terms for further details.

Please note – certain items would exclude you from selecting some of the methods above, please refer to items that have 'shipping constraints' for more details.

Shipping Order Cutoff Time

Please consult the ‘Estimated Delivery’ date in the cart for the most accurate information based on the shipping method you select. All in-stock orders received by 3PM EST, will ship next day.

Delivery Methods

• Free and Saver Shipping will be delivered via UPS and/or Delivery addresses must be able to receive packages from either carrier.
• Saturday, Next Day, 2 Day, 3 Day, and Ground will be delivered via UPS.
• Priority Mail is delivered via

Po Boxes, Apo/Fpo, Us Territories

PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times. Upgrade options are not available.

Hazmat Items (Such As Butane)

Due to FAA regulations, expedited services are not available. These items will ship via USPS Parcel Post and may incur additional delivery times.

Backordered Items

We do not except back orders at this time.

Oversized Items

These items will ship via ground/freight services and may incur additional delivery times. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items. Driver will deliver to the shipping address, but is not required to assist in moving the oversized item into the building, or with setup/unpacking.

Alaska & Hawaii

Expedited delivery options to Alaska and Hawaii are available for an additional charge. See shipping prices above for further information.

State Restrictions

California

While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:

• Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment
• Obtain the signature of a person 21 years of age or order before completing the delivery

Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.

Connecticut

Due to Connecticut State Regulations, we do not ship the following products to Connecticut addresses:

• Small Cigars (Weighing 3lb per 1000 or less)

Delaware

While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:

• Receive and store age verification documents in order to sell a tobacco product to We have partnered with Veratad Age and Identity Verification Solutions to safely and securely store your information. This is a one-time process and the information will only be used to comply with your state’s requirements. Obtain the signature of a person 21 years of age or order before completing the deliveryNote, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to Delaware.

Maine

Due to Maine State Regulations, we do not ship the following products to Maine addresses:

• Cigars with Homogenized/HTL Wrappers
• Small Cigars (Weighing 3lb per 1000 or less)
• Pipe Tobacco

Maryland

Due to Maryland State Regulations, we do not ship the following products to Maryland addresses:

• Cigars with Homogenized/HTL Wrappers
• Small Cigars (Weighing 3lb per 1000 or less)
• Pipe Tobacco

Massachusetts

Due to Massachusetts State Regulations, we do not ship any Flavored Tobacco products to Massachusetts addresses.

Montana

Due to Montana State Regulations, we do not ship the following products to Montana addresses:

• Filtered Cigars

Pennsylvania

Due to Pennsylvania State Regulations, we do not ship the following products to Pennsylvania addresses:

• Small Cigars (Weighing 4lb per 1000 or less) in carton packs, containing 20 to 25 sticks per pack.

South Dakota

Due to South Dakota State Regulations, we do not ship any products to South Dakota addresses.

Utah

Due to Utah State Regulations, we do not ship any products to Utah addresses.

Vermont

Due to Vermont State Regulations, we do not ship the following products to Vermont addresses:

• Small Cigars (Weighing 5lb per 1000 or less)

Washington

Due to Washington State regulations, we cannot ship the following products to Washington addresses:

• Small Cigars (Weighing 3lb per 1000 or less)
• Pipe Tobacco

When Should I Expect My Order

We know you want your order yesterday, and we strive to be the fastest and most reliable shippers in the business. Shipping takes up to 8 business days from date of shipment (not including weekends or holidays).

For more urgent requests and for customers living on the West Coast, we offer Priority Mail, 2-DAY, 3-DAY, and OVERNIGHT options at a small additional charge. Online inventory is updated regularly. If an item is not immediately available, it will ship the moment it becomes available by our Saver Shipping method. We cannot be held responsible for UPS errors, or other delays out of our control. (Please note: for urgent and extremely time- sensitive requests, please call or email a representative to ensure availability before submitting your order, as

certain items marked 'available' can sometimes sell out in the same day.)

Tracking My Order

You can check shipment status by using the My Account link found on each page.

Orders ship from our warehouse located in Bethlehem, PA.