We do our best to provide you with the highest quality cigars, pipes, and accessories, in perfect condition, as quickly as possible. Every shipment is inspected for quality and undergoes a series of several spot-checks by our shipping staff for accuracy and quality but in the case that you are not satisfied with your purchase, you may return the item within 5 days* of receipt of your order. Simply, contact CUSTOMER SERVICE or email firstname.lastname@example.org and our team of customer service representatives will guide you through our easy return process. Upon completion of the return, you will receive a Return Merchandise Authorization Number (RMA#). It is important that you write this number on the outside of the package to ensure accuracy upon receipt of the return. Please take note that returns take 3-10 business days from receiving a return to process.
How the return policy works:
Cigars — For cigars by the box or bundle of 20 cigars or more, we allow a 1 stick allowance but the remaining cigars must be returned in order to receive full merchandise credit, less shipping charges. If you try more than 1, pro-rata credit is applied, less shipping charges. For samplers and 5-packs, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.
Pipes — If you are not satisfied with your pipe for any reason, you may return the item within 10 days of receipt of your order for an exchange, credit, or refund. Returns take up to 3-10 business days from receiving a return to process. Only pipes that have not been smoked are eligible for return. We stand behind every pipe we sell to be free of defect for one year. Warranty does not include stem, mouthpiece, excess wear and tear, and cracks due to dropping.
Pipe Tobacco — If you feel your tobacco was not manufactured to the highest of standards - or if the tobacco is not what you ordered - please contact us immediately. With the exception of damaged or defective product, only unopened containers are eligible for return within 10 days of receipt of your order.
All Other Merchandise—For any other merchandise outside Cigars, Pipes and Pipe Tobacco, may be returned within 10 days upon receipt of your order for an exchange, credit or refund. Any merchandise returned, must be new and in the packaging with the exception of any damage or defects. Returns take up to 3-10 business days from receiving a return to process.
In addition, any promotional items that came with the item you are returning, must be returned or you will be charged for the retail price of the promotional item(s)
*During the holidays, items shipped between November 1st and December 31st can be returned until January 31st.