FAQ – TheCigarExperience


Q: Does The Cigar Experience price match?

Yes. Because we're committed to providing the lowest prices, email us at support@thecigarexperience.com if you find an item for less at another online retailer. A member of our customer service team will verify and match the price.

Q: Does The Cigar Experience offer coupons or discounts?

We do offer coupon codes, but we do sell cigars at massive discounts. We prefer to sell cigars for the lowest possible prices 24/7 without forcing our customers to enter cumbersome coupon or discount codes at the checkout.

Q: Does The Cigar Experience sell wholesale cigars?

Yes. The Cigar Experience does presently sell cigars as a wholesaler.

Account Help

Q: How do I change my The Cigar Experience account password?

To change your password, complete the following steps:
  1. Click My Account at the top of our
  2. Log in to your
  3. Click Change Account under your Account
  4. Enter your current
  5. Enter your new password.
  6. Confirm your new password.
  7. Click SAVE.

Q: I forgot the password for my The Cigar Experience account?

If you forgot your password, please request a new one on site.

Q: How do I change the email address associated with my The Cigar Experience account?

To change your email address, complete the following steps:
  1. Click My Account at the top of our
  2. Log in to your
  3. Click Account
  4. In the Email Address field, enter your new email address.
  5. Click SAVE.

Questions about Your Order

Q: When will my order be shipped/delivered?

Orders placed Mon-Fri before 3pm EST ship within 48hrs if in stock day not including weekends/holidays

Q: Does The Cigar Experience ship internationally?

The Cigar Experience does ship cigars and accessories to consumers within the USA or those with APO/FPO USA military addresses overseas. However, we do not offer international shipping due to the variable costs and restrictions regarding tobacco and taxation in other nations.

Q: Does The Cigar Experience do same day shipping?

No. Unfortunately with current shipping restrictions we cannot offer same day shipping.

Q: How do I cancel an order?

Please email customer support at support@thecigarexperience.com to cancel your order.

Q: My order arrived damaged. Now what?

If your order has been damaged, please contact a member of our customer service team via email support@thecigarexperience.com

Q: What's The Cigar Experience return policy?

Our Return Policy can be found on site

Q: How are The Cigar Experience products shipped?

The Cigar Experience orders are shipped via USPS or UPS, depending on the method of shipping you select. All merchandise is securely packaged fast and fresh from our humidified warehouse.

Q: Why am I being charged tax?

Due to the recent Supreme Court decision in South Dakota v. Wayfair, Inc., States now have the authority to require out-of-state mail-order companies to collect and remit sales tax. The effective dates for these requirements vary by state. In accordance with these varying requirements, The Cigar Experience will collect sales tax from the customer and remit the tax on their behalf to the appropriate state.

Q: How does The Cigar Experience calculate tax?

The Cigar Experience calculates sales tax according to the state, county, and municipal requirements of your order's shipping destination.

Q: How does The Cigar Experience verify age?

The Cigar Experience partners with Veratad Technologies, LLC to validate customers' ages and verify their identity.

Q: Does The Cigar Experience carry the same cigars in-store as they do online?

No. Our store locations are all stocked to fit the client demographics and buying styles.

Q: Can The Cigar Experience help recommend a cigar?

Absolutely! The Cigar Experience is happy to recommend a cigar for every experience level, special occasion, or as a gift for your favorite cigar lover. A knowledgeable member of our staff can assist you via email.

Q: Does The Cigar Experience sell Cuban cigars?

No. Cuban cigars are illegal to sell in the United States due to the ongoing Trade Embargo with Cuba.

Q: Does The Cigar Experience sell loose tobacco or cigarettes?

No. Due to the many restrictions regarding loose tobacco and cigarettes, Holt's does not sell these products online.

Q: What are the most popular cigars The Cigar Experience sells?

We sell over 1700 cigar brands at The Cigar Experience.

Q: My favorite cigar is out of stock! Can The Cigar Experience let me known when it comes back?

No. With the increased demand for cigars and the forever changing product lines from manufactures we can not backorder items for clients at this time.

Q: Does The Cigar Experience sell Gift Cards?

No. We do not offer online gift cards at this time.